Privacy policy

This page explains what we store about you and your customers, why we store it, and who else sees it. If something here is unclear, email support@odoonic.com.

1. What we collect

• Your account: name, business email, username, company name and phone number. Your password is stored as a one-way hash, so nobody at Odoonic can read it.
• Your business: business type, country, currency, branch addresses, and the settings you enter to connect WhatsApp or your ERP.
• Your orders and customers: what was ordered, order numbers, delivery addresses, phone and WhatsApp numbers, and order statuses.
• Technical data: IP address, browser, operating system and sign-in records. We need these to keep your account secure.

2. Why we use it

• To run your AI Cart account and keep it secure.
• To send sign-in codes and account emails.
• To let the WhatsApp assistant take orders and send status updates to your customers.
• To show your sales reports, wallet history and bills.
• To spot and block fraud or misuse.

3. Who else sees it

We do not sell, rent or trade personal data. We pass data only to the services we need to run AI Cart:

• Meta (WhatsApp Cloud API): to send and receive your WhatsApp messages.
• Our hosting and database providers: to store your data and run the portal.
• Payment and SMS providers: to take payments and send receipts, when you use them.

4. How we protect it

Traffic between you and AI Cart is encrypted with TLS. Passwords are salted and hashed. Each business can see only its own data, and every request to the portal has to carry a valid sign-in token.

5. Your rights and deleting your data

You can see and correct your details at any time in the portal. To get a copy of your data, or to have your account and data deleted for good, email support@odoonic.com.